Our spa is a place of tranquility. To ensure all guests enjoy our peaceful surroundings, we ask to walk and converse quietly, this includes switching off mobile phones.
We recommend you arrive 10 minutes prior to your schedule to allow time to check in, change, complete a health questionnaire and allow yourself a few minutes to unwind.
Please remove all jewellery and valuables prior to arrival. We recommend you drink plenty of water post-treatment and that you wait an hour after meals before any heat treatments. If you are pregnant or have special medical concerns please advise us at the time of booking. It is recommended that you do not consume alcohol before your treatment.
Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their doctor prior to seeking spa services. Please inform your therapist of your medical condition or medications being taken as some services may not be suitable.
We are open 7 days by appointment, but do take walk-in bookings wherever possible. We recommend that you make an appointment in advance to avoid disappointment.
Treat a loved one or a friend by giving them an experience they will never forget. Gift vouchers are available for use against any spa treatment, packages or retail products. Gift Vouchers are non-refundable and must be presented at the time of treatment. Vouchers are valid for 6 months from date of issue.
Q: What if I am late for an appointment?
Arriving late will give you less time in which to enjoy your treatment. To ensure that our next guest is not inconvenienced we will always finish your treatment as scheduled, regardless of the time of your arrival.
Q: Is there a minimum age requirement?
Yes. All spa guests must be at least 16 years of age.
Q: What if I have to cancel an appointment?
24 hours notice is required for cancellations and all bookings are guaranteed by a credit card. Cancellations without 24 hours advance notice invoke a 50% cancellation fee. Cancellations without advance notice are charged the full treatment fee.
Q : What if I am unwell?
For health and safety reasons we do not recommend spa treatments when you are experiencing cold and flu symptoms, have an infection or a serious illness.
Q: What do I wear?
Your comfort is our priority; relaxation is best achieved by wearing comfortable clothing. Our spa has treatment robes and slippers. Wearing underclothing for your treatment is optional. If you are having a body scrub, disposable underwear will be provided. It is advised not to bring valuables with you. We also suggest not wearing any makeup.
Q: Where do I change?
Our spa has change rooms is where you will find your treatment robe and slippers. Wearing underclothing for your treatment is optional. If you are having a body scrub, disposable underwear will be provided.
Q: May I request a male or female therapist?
Yes. Simply indicate your preference at the time of booking.
Additional Information for Retreat Guests
A 25% deposit is required at time of booking, the balance to be paid on arrival.
Our check in time is from 10am. We encourage you to arrive early to enable you to receive all treatments according to your treatment schedule. Our check out time from your room is 9am. If you wish to check out at a later time, we will accommodate if booking permit and you will be subject to an extended check out fee. If you have treatments on the day you are leaving, we have a storage room available for your luggage while you receive your treatments at the Spa. Full use of the Holistic Gym is permitted on your leaving day, including general classes.
All treatments and retreats are non-refundable. Whilst every effort will be made to reschedule or substitute for a treatment missed, we are not able provide a refund. Due to high demand, a minimum of 1 weeks notice is required to cancel or reschedule an accommodation booking. Cancellation or rescheduling within this time will result in a 50% fee being charged. Cancelling within 24 hours or ‘No Show’ appointments are charged at full price of treatments booked.